FAQs

How can I place an order online?

To place an order online, simply browse our selection of premium hair care products, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is successfully placed.

What is your return policy?

We have a 30-day return policy. You may request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required to initiate a return.

How do I track my order?

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to monitor the status of your shipment. Typically, tracking information is updated within 24 hours of shipment.

Can I change my order after it has been placed?

Once an order is placed, we process it quickly to ensure timely delivery. If you need to change your order, please contact us as soon as possible. If the order has not yet been processed, we may be able to accommodate your request. Otherwise, you may need to return the item once received and place a new order.

How do you ensure my personal information is secure?

We take your privacy seriously and implement various security measures to protect your personal information. All transactions are processed through secure payment gateways that utilize encryption technology. Additionally, we do not store sensitive payment information on our servers.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring you receive the correct product or a replacement as necessary.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.